Terms of Delivery
General Information
Kansanmusiikki-instituutti Webshop is an online marketplace operated by Kansanmusiikki-instituutti ry. Kansanmusiikki-instituutti ry (Business ID 2476659-6, Jyväskyläntie 3, 69600 Kaustinen) reserves the right to amend these terms of delivery at its sole discretion without prior notice.
Payment
The online store's payment service provider is Checkout Finland, and we accept PayPal and Paytrail as payment methods.
Delivery and Shipping Costs
At checkout, you can choose your preferred delivery method. In Finland, we offer delivery services provided by Posti. We deliver also abroad.
The shipping costs associated with your order will be displayed at checkout alongside the chosen delivery method and in the order summary. The selected delivery method and the contents of your order will determine the shipping costs.
Delivery Time
We typically ship products at least once a week. Orders are dispatched once the payment is received in our account. The shipping costs calculated at checkout are based on the products ordered.
Delivery within Finland usually takes 1-3 business days. If, for any reason, the processing and dispatch of your order are delayed (over 2 weeks), we will make every effort to notify you via email.
Return Policy
Products ordered from the online store come with a 14-day return policy from the date of delivery. If you wish to return a product, please contact our customer service (contact details below).
We will refund the original product price and shipping costs. However, the customer is responsible for return shipping costs.
Refunds will be issued to the original payment method used for the order.
For complaints regarding faulty products, please contact our customer service.
Customer Service
If you need more information about our products, payment methods, or delivery, or if you encounter any issues with placing an order, please contact our customer service.
Customer Service Contact Information
Noora KänsäkangasAdministrative Secretary / Store Manager
Phone: +358 40 778 5787Email: noora.kansakangas@kaustinen.fi